Terms and Conditions

(Last Updated on 01 April 2023)

This website (https://www.silverstreetlondon.in) is operated by AMIN INTERNATIONAL LTD (Company GST Number: 09AAFCA0132K3ZV).

By placing an order through this Website you will be agreeing to the below terms. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

1. General
   • • 1.1 Subject to stock availability – We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back ordered items or if you would prefer for us to process a refund.
2. Shipping Costs
   • • 2.1 Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
   • • 3.1 Returns – Silver Street London will happily accept all returns as long as a request to return is received by us within 7 days of receipt of the item and is returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customer’s expense.
       To return an item, please email customer service at info@silverstreetlondon.in to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
       Silver Street London,
       Attn: Amin International Limited, E-42, UPSIDC, Industrial Area, Unnao, Uttar Pradesh, India – 209801
       Return shipping charges will not be paid or reimbursed by us.
     • 3.2 Warranty Returns – Silver Street London will happily honour any valid warranty claims, provided a claim is submitted within 10 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Silver Street London to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:
       (a) refund to your payment method
       (b) a refund in-store credit
       (c) a replacement item sent to you (if stock is available)
4. Delivery Terms
   • • 4.1 Transit Time Domestically – In general, domestic shipments are in transit for 3 – 7 days
     • 4.2 Dispatch Time – Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
     • 4.3 Change Of Delivery Address – For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
     • 4.4 P.O. Box Shipping – Silver Street London will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
     • 4.5 Military Address Shipping – We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
     • 4.6 Items Out Of Stock – If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
     • 4.7 Delivery Time Exceeded – If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Parcels Damaged In Transit
   • • 5.1 If you find a parcel damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
6. Cancellations
   • • 7.1 If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched and you cancel the same, then it will be treated as a return and shipping will be charged.
     • 7.2 Process for parcel damaged in-transit – We will process a refund or replacement as soon as the courier has completed their investigation into the claim. For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
     • 7.3 Process for parcel lost in-transit – We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
     • Customer service: For all customer service enquiries, please email us at:
       info@silverstreetlondon.in
7. Warranty Policy
   • At Silver Street London, we are committed to providing our customers with high-quality products. We stand behind the quality and craftsmanship of our products and offer a warranty policy to ensure your satisfaction. This warranty policy applies to all products purchased from our website or any authorized e-commerce portal.
     • 7.1 Warranty Duration: All our products come with a warranty period of 180 days(6 months) from the date of purchase. This warranty covers any manufacturing defects or quality issues that may arise during normal use of the product.
     • 7.2 Warranty Coverage: During the warranty period, if you experience any quality issues with the product purchased from our website or an authorized e-commerce portal, we will provide the following options:
       • 7.2.1 Repair: We will repair the product free of charge, including any necessary parts and labour. The repair will be carried out by our authorized service centre or an authorized service provider.
       • 7.2.2 Replacement: If the product cannot be adequately repaired or if the repair is not feasible, we will provide a replacement product of equal or similar specifications. The replacement will be based on product availability.
     • 7.3 Warranty Exclusions: This warranty policy does not cover the following:
       • 7.3.1 Damage caused by improper use, negligence, or accident.
       • 7.3.2 Damage caused by unauthorized repairs or modifications.
       • 7.3.3 Normal wear and tear, including scratches, or cosmetic damage.
       • 7.3.4 Damage caused by failure to follow the product’s user manual or instructions.
     • 7.4 How to Claim Warranty: To claim warranty service, please follow these steps:-
       • 7.4.1 Contact our customer support team via info@silverstreetlondon.in and provide them with the necessary information, including the order number, product details, and description of the issue.
       • 7.4.2 Our customer support team will guide you through the warranty claim process, including any required documentation or proof of purchase.
       • 7.4.3 Once your warranty claim is approved, we will provide instructions on how to proceed with the repair or replacement of the product.
8. Replacement Policy:
   • • Please note that our website does not offer a replacement policy. If you wish to return a product for reasons other than a warranty claim, please refer to our return policy for further information.
9. Limitation of Liability:
   • • Our liability under this warranty policy is limited to the repair or replacement of the product as described above. We shall not be liable for any incidental or consequential damages arising from the use or inability to use the product.
10. Changes to Terms & Conditions:
    • • We reserve the right to modify or update this warranty policy at any time without prior notice. The updated policy will be effective as of the date of publication on our website. You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

If you have any questions or need further clarification regarding our policies, please contact our customer support team via info@silverstreetlondon.in.

Thank you for choosing Silver Street London. We appreciate your business and strive to provide you with excellent products and services.